Karen

The following is a recount of the events that happened on the evening of December 28, 2017 at the Blue Bay Grand Esmeralda, Mayan Riveria, Mexico.
My daughter and I were booked at this all-inclusive resort from Dec.24-29 inclusive. On this particular day we had gone on an excursion to Tulum, Akumal beach and cenote snorkeling. After returning and cleaning up, we had dinner and then made our way to the beach bar where we had previously met up with other Canadian families with adult children similar in age to my daughter (22yrs). We had been hanging out with them most of the week. I was particularly tired this night, and after drinking my club soda (no alcohol) and visiting with our new friends I decided to call it a night. I asked 19yr old Ryan (Canadian) to walk her back to our room safely. He had done so on the previous couple of nights uneventful. I went to bed and was woken up shortly after 1am when my daughter returned to our room. Ryan looked in (we made eye contact) and he left.
At this point, I noticed my daughter was acting funny and I quickly discovered that she was unable to talk (slow motion) and had lost motor skills to walk. I helped her to bed, taking off her shorts and giving her a gravol and gastrolyte beverage. She literally passed out sitting up. I KNEW that she was not drunk by her actions. Very concerned, but grateful that she was now safe in bed next to me, I tucked her in. It took me a couple of hours to fall asleep (Garman Vivo Watch clocked). I woke up between 4:30-5am to the sound of the bathroom fan and the light. My daughter was no longer in her bed and I thought she had passed out on the bathroom floor. Upon inspection of the bathroom, she was gone and our room door was adjar. Panicked, I ran into the hall calling her name. I check each floor in our building calling out for her and then ran towards the pool area where I was approached by a security guard. After telling him what had happened he asked me to follow him to the guard desk in the next building over. He then made a call (in Spanish) that lasted about 5 minutes. After he was done he asked me if I spoke Spanish, to which I responded “no, very little”. He then instructed me to go back to our building and we proceeded down the path. Suddenly one of the shuttle carts flies up from behind us, passes us and the guard with me begins to run and jumps onto the back of the cart. It continues to speed up and takes off leaving me standing alone in the dark with absolutely no explanation. At this point, I began to run to our building, up the 4 flights of stairs to our floor. By the time I arrived (probably 5 mins), I see my daughter being held up by 2 guards coming down the hallway on our floor. There was also a strange man in behind her with another guard and he was peeping over her angerly as if to say “who’s taking my girl”. I ran and grabbed her and started back towar
ds our room, when the guard directed me to follow him. I say “no” and that I was going into our room and would deal with report in the morning. Just before entering our room, I turned around to ask how they found her so quickly . They had all disappeared except one guard. I asked him, and his response was… “No English”.
I got into the room and locked the door and started to get my daughter to bed when a knock at the door came. It was the security guard asking us to keep it down as neighbours were complaining. Upon waking, my daughter had absolutely no memory of any of the evenings events. She was horribly upset after finding out what had transpired. She ate breakfast and was not hung over. She could not remember anything from around midnight on. We went to the lobby to report it and before getting to the front desk we were approached by management. The man says to my daughter “so… how are you feeling today?” She then became upset and could not speak, so I said in a loud voice “my daughter was drugged and scooped up from her bed in the middle of the night!”. His response (in a much lower voice now) was “oh, that’s too bad”… “how many in your party?”… and finally “when do you go home?. There was no offer of support or assistance, or to call the police. Needless to say our last day there was spent huddled together and looking over our shoulders.