Grace

We've been to Cancun for about 10 times and would like to share an incident that we witnessed while vacationing in December 2009 at Blue Bay Grand Esmeralda at Mayan Riviera. While hanging out at the pool one day, we heard a commotion and saw some people carrying a young woman (in her 20s) who passed out in the bathroom. At the time, everyone thought that she had just too much to drink. But after a couple of minutes, everyone noticed that she was turning blue so some of the guests started performing a CPR on her (there was a doctor and 3 Reg. Nurses there including our friend) and they all gathered around to help her. Just as she started getting some colors back on her face, the hotel staff forced everyone who was helping her to stop and pushed them away and wouldn't let anyone touch her and told them that it was the resort's policy to wait for the doctor/ambulance. The hotel guests who were trying to revive her were furious and kept telling the staff that she only had 6 minutes to live without oxygen in her brain. The staff were adamant to not let anyone near her. It took 40 minutes for the ambulance to get there and in those 40 long minutes, we literally saw her turned blue from her toes up to her face! It was so surreal, to witness someone lose her life while everyone just stood around and watched in disbelief! The ambulance took her lifeless body while her boyfriend and her friends sat there comforting each other. We were all upset and disturbed that I kept telling my husband, somebody has got to tell her parents what happened, how the staff just let her die and refused to help her! Tried to inquire about it that night and we were told that she had taken some prescription medication and mixed it with alcohol. We were still troubled by it that we ended up writing a letter to the upper management but I'm pretty sure that our letter ended up in the trash. Every now and then I'd think about that woman and wondered if her parents knew what really happened. It's maddening to read all of these stories here knowing that it happens more frequently all across the resorts and nothing is being done about it!